Private customer - request for tailored support
If you're facing financial hardship, we're here to help.
Please enter the relevant details below. Once you have submitted your request, our dedicated team will review your request and contact you with a response within 3 – 5 business days.
Frequently asked questions
We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.
Please call us on 0330 123 0332 and select option 2.
If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.
A number of tailored support options are available based on your individual circumstances.
We can also provide additional support if you are impacted by any impairment, disability or health condition.
Please contact us on the details at the top of the page so that we can discuss the options available to you.
If you’re finding it difficult to manage your debts or keep up with your payments, you can get free independent help and advice from several organisations. To find out more please visit:
Creating good customer outcomes
Find out more about our commitment to delivering good outcomes for our customers and to lending responsibly.
Customer security check
Carry out a security check quickly and securely by completing our online form.
Need to make a complaint?
We recognise that, despite the best intentions, things can go wrong. If this is the case, please let us know.
Supporting our dealers and brokers
As well as working to make vehicle financing a pleasure for customers, we work continuously to help our dealer and broker partners. From training to technology, from accessible underwriting experts to locally based field support expertise, Team Mann Island is committed to helping its partners to deliver good customer outcomes.
“We like their approach, people and technology, it means we have less duplication of effort to get the finance sorted; that is always going to be a good thing.”
Philip Mair and Stuart Campbell – Autocentre Inverurie Limited
