Private Customer - Request for Tailored Support

If you’re facing financial hardship, we’re here to help.

Please enter the relevant details below. Once you have submitted your request, our dedicated team will review your request and contact you with a response within 3 – 5 business days.

Customer Name

Agreement Number

Vehicle Registration Number

Current Mileage

Email Address

Telephone Number

If you’d prefer to communicate with us in a particular way, or you’re impacted by an impairment, disability or health condition and require extra support please let us know by indicating below:

Yes I require extra support I prefer to be contacted by telephone I prefer to be contacted by email I would like to be contacted in the morning I would like to be contacted in the afternoon

If you’ve indicated above that you’d like to receive extra support, please give a brief explanation of how we can best support you with this?

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Question

Your response

1.Please give a brief description of why you’re experiencing payment difficulty

2.What is your current employment status?

Employed (furlough/reduced hours/shielding/isolating) Self Employed Unemployed Retired

3.Please confirm your occupation and industry

4.If you feel you need assistance, please indicate how long you’ll require this for.

1 - 3 months 4 - 6 months 7+ months

5.Have you suffered a permanent reduction in household income since you entered into your agreement with us?

Yes No

6.How much do you feel you could afford to pay each month towards your monthly repayment without causing you, or your family undue financial difficulty?

Now

£

After forbearance period

£

Please note: by submitting this form, you acknowledge that to enable us to progress your request for tailored support, we may need to speak to you to gather further information and we’ll make a record in our internal systems of any information which you provide, within this form or otherwise.

Frequently Asked Questions

We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.

Please call us on 0330 123 0332 and select option 2.

If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.

A number of tailored support options are available based on your individual circumstances.

We can also provide additional support if you are impacted by any impairment, disability or health condition.

Please contact us on the details at the top of the page so that we can discuss the options available to you.

If you’re finding it difficult to manage your debts or keep up with your payments, you can get free independent help and advice from several organisations. To find out more please visit:

MoneyHelper:
https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator
MoneyHelper Money Navigator Tool:
https://www.moneyhelper.org.uk/en/money-troubles/coronavirus/use-our-money-navigator-tool

Private Customer - Request for Tailored Support

Question

Your response

Frequently Asked Questions

Will I be charged a fee or additional interest?

I’ve already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Will I have to pay my next rental?

What support can you provide?

Treating customers fairly

Customer Security Check

Need to make a complaint?