Private Customer Forbearance Questionnaire

Please enter the relevant details below:

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Your response

1.How has COVID affected your ability to keep up with repayments?

2.What is your current employment status?

3.Occupation and Industry

4.If you feel you need assistance, such as a reduced payment period, please provide a brief explanation why.

5.How much do you feel you could afford to pay each month towards your monthly repayment without causing you, or your family undue financial difficulty?

During COVID-19

After COVID-19

Frequently Asked Questions

How long will it take to process my request?

We will look to contact you within 3-5 business days of receipt of your submitted questionnaire.

Will I be charged a fee or additional interest?

We will not charge any fees for providing financial relief. The interest rate we charge will not change,  however, it is important to understand that certain arrangements will result in the total interest you pay increasing because it is taking longer to make the repayments under the loan. We will go through this in more detail when we call and discuss the options available to assist you.

I have already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Please call us on 0370 600 6668

For advice and resources to assist you in managing your money during the Coronavirus pandemic, please visit:

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Complaint Process

New Customers
0370 600 6668

Existing Customers
0330 123 0332