Private Customer - Request for Tailored Support
Frequently Asked Questions
Will I be charged a fee or additional interest?
We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.
I’ve already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?
Please call us on 0330 123 0332 and select option 2.
Will I have to pay my next rental?
If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.
What support can you provide?
A number of tailored support options are available based on your individual circumstances.
We can also provide additional support if you are impacted by any impairment, disability or health condition.
Please contact us on the details at the top of the page so that we can discuss the options available to you.
If you’re finding it difficult to manage your debts or keep up with your payments, you can get free independent help and advice from several organisations. To find out more please visit:
- MoneyHelper:
https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator - MoneyHelper Money Navigator Tool:
https://www.moneyhelper.org.uk/en/money-troubles/coronavirus/use-our-money-navigator-tool