Private Customer Forbearance Questionnaire
Frequently Asked Questions
How long will it take to process my request?
We will look to contact you within 3-5 business days of receipt of your submitted questionnaire.
Will I be charged a fee or additional interest?
We will not charge any fees for providing financial relief. The interest rate we charge will not change, however, it is important to understand that certain arrangements will result in the total interest you pay increasing because it is taking longer to make the repayments under the loan. We will go through this in more detail when we call and discuss the options available to assist you.
I have already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?
Please call us on 0370 600 6668
For advice and resources to assist you in managing your money during the Coronavirus pandemic, please visit:
- The Financial Conduct Authority’s website:
https://www.fca.org.uk/consumers/dealing-financial-difficulties-coronavirus - Money Advice Service coronavirus support page:
https://www.moneyadviceservice.org.uk/en/hub/coronavirus-support