Home » Private customer forbearance questionnaire

Private customer - request for tailored support

If you're facing financial hardship, we're here to help.

Please enter the relevant details below. Once you have submitted your request, our dedicated team will review your request and contact you with a response within 3 – 5 business days.

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

6. How much do you feel you could afford to pay each month towards your monthly repayment without causing you, or your family undue financial difficulty?

Please note: by submitting this form, you acknowledge that to enable us to progress your request for tailored support, we may need to speak to you to gather further information and we’ll make a record in our internal systems of any information which you provide, within this form or otherwise.

Frequently asked questions

We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.

If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.

A number of tailored support options are available based on your individual circumstances.

We can also provide additional support if you are impacted by any impairment, disability or health condition.

Please contact us on the details at the top of the page so that we can discuss the options available to you.

If you’re finding it difficult to manage your debts or keep up with your payments, you can get free independent help and advice from several organisations. To find out more please visit:

Creating good customer outcomes

Find out more about our commitment to delivering good outcomes for our customers and to lending responsibly.

Customer security check

Carry out a security check quickly and securely by completing our online form.

Need to make a complaint?

We recognise that, despite the best intentions, things can go wrong. If this is the case, please let us know.

Supporting our dealers and brokers

As well as working to make vehicle financing a pleasure for customers, we work continuously to help our dealer and broker partners. From training to technology, from accessible underwriting experts to locally based field support expertise, Team Mann Island is committed to helping its partners to deliver good customer outcomes.

“I like how quick, simple and easy to use the MiF customer esign process is.

I funded my own car through MiF, so was able to take the full customer journey whilst at the same time seeing it progress on Midos, so much better than the manufacturer one I’d used previously.”

Adam Shepherd, Sales Exec., Motors (Coalville) Ltd

Cookie Notice

We are using cookies to give you the best experience on our site. To find out more see our Cookies Policy. By Continuing to use our website without changing the settings, you are agreeing to our use of cookies.