Integrity means treating the customer fairly and lending in a balanced, responsible way. But it impacts on us personally too; to be honest, principled and to expect the highest standards of ourselves and our colleagues.
We encourage and enable everyone to give their personal best – whatever our role. To act professionally, be flexible and strive for better to become our customer’s partner of choice.
Our default setting is to go the extra mile. We already do this brilliantly and, by better supporting each other, we’ll be empowered to go further for customers, building lasting relationships.
We are one team with one goal, so we back each other and value everyone’s contribution. We listen to the views of others and treat people as we ourselves would want to be treated. We succeed, have fun and celebrate together.
Our relationship with you is important to us. Creating effective partnerships and providing you with a dedicated service is at the heart of what we do. Take a look at other customers have to say about their experience with us.
When we need help sorting out our customers' finance, our local account manager is accessible and experienced. This is often crucial to us closing a sale.
Paul Moran - Top Gear NI Ltd
Find out more about our commitment to treat our customers fairly and to lend responsibly.
Carry out a security check quickly and securely by completing our online form.
All the information you need on our complaints process.