Good customer outcomes
Working hand-in-hand with our approved dealers and brokers, we provide a fast and efficient underwriting process geared to provide an affordable and appropriate finance approval wherever possible. This is part of our commitment to deliver good customer outcomes and build authentic long-term relationships.
We're here to help
Customers can access their documents and submit requests to us 24/7, while our dealer and broker network have direct access to a team of experienced Business Development Managers operating on a regional basis.
We are committed to developing long term relationships and we seek to achieve this by providing an effective combination of personal service and award-winning technology. In short, we want our customers and business partners to recognise us as a fintech business that retains a personal touch where and when it matters.
Choosing your finance partner
Choosing the right finance partner is crucial. It goes without saying that response times, acceptance levels, value-adding capabilities, customer care, and accessibility to key people when you need them all play a part. Any relationship, though, should be measured by how it fares when things are difficult or go wrong…this is where honesty, transparency, and ‘doing the right thing’ become the differentiators.
At Mann Island, we believe wholeheartedly that this combination of service excellence and an authentic approach to honest, transparent relationships, where doing the right thing is seen as normal, sets us apart, and we are proud to share our story.
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So, what’s next?
We’ve come a long way in a short space of time. However, we’re not looking to become the biggest player in the industry – our ambition is to be the best in the industry!
This, of course, is easy to say and difficult to accomplish; we fully recognise that we’ll never be able to say we’ve achieved that objective because that would mean that we believed we were as good as we could ever be; and that will never be true. We can always improve and must never think the job is done!
So, to answer the question ‘what’s next?’ our approach is simple; not only to continue challenging ourselves but also to keep talking to our customers and business partners, asking them how they would like us to improve, offering our assistance and guidance where appropriate and, most importantly, being honest about what we can and can’t do. In short, we strive never to over-promise; but always to over-deliver on the promises we do make!
Mann Island values
Act with integrity
Integrity means treating the customer fairly and lending in a balanced, responsible way. But it impacts on us personally too; to be honest, principled and to expect the highest standards of ourselves and our colleagues.
Strive for excellence
We encourage and enable everyone to give their personal best – whatever our role. To act professionally, be flexible and strive for better to become our customers’ partner of choice.
Go further for customers
Our default setting is to go the extra mile. We already do this brilliantly and, by better supporting each other, we’ll be empowered to go further for customers, building lasting relationships.
Win together
We are one team with one goal, so we back each other and value everyone’s contribution. We listen to the views of others and treat people as we ourselves would want to be treated. We succeed, have fun and celebrate together.
Award winning
Finance Provider of the Year Award
Motor Trader Industry Awards 2022
Company Award for Business Transformation
Car Finance Awards 2021
Car Finance Provider of the Year
Car Finance Awards 2021
Creating good customer outcomes
Find out more about our commitment to delivering good outcomes for our customers and to lending responsibly.
Customer security check
Carry out a security check quickly and securely by completing our online form.
Need to make a complaint?
We recognise that, despite the best intentions, things can go wrong. If this is the case, please let us know.
