Business Customer Forbearance Questionnaire

Please enter the relevant details below:

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Your response

1.Is your business open & trading?

2.If you are trading what is your approximate percentage of business turnover now compared to pre COVID-19?


3.What is the nature of your business? (e.g. Construction industry, Engineering, Restaurant etc.)

4.Over what period do you think you will need to pay reduced payments?

5.How much do you feel the business could afford to pay each month towards your monthly repayment from your current cash flow position, without adversely compromising the business?


6.Have you received any government funding or received financial assistance from any other lenders? If yes, please provide details.

Frequently Asked Questions

How long will it take to process my request?

We will look to contact you within 3-5 business days of receipt of your submitted questionnaire.

Will I be charged a fee or additional interest?

We will not charge any fees for providing financial relief. The interest rate we charge will not change, however, it is important to understand that certain arrangements will result in the total interest you pay increasing because it will take longer to make the repayments under the loan. We will go through this in more detail when we call and discuss the options available to assist you.

I have already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Please call us on 0370 600 6668

You also may be able to access support through a range of Government schemes and we would encourage you to explore these – details can be found here.

Treating customers fairly

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Need to make a complaint?

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Complaint Process

New Customers
0370 600 6668

Existing Customers
0330 123 0332