We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.
Please call us on 0330 123 0332 and select option 2
If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.
A number of tailored support options are available based on your individual circumstances.
We can also provide additional support if you are impacted by any impairment, disability or health condition.
Please contact us on the details at the top of the page so that we can discuss the options available to you.
Find out more about our commitment to treat our customers fairly and to lend responsibly.
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All the information you need on our complaints process.