If you're facing financial hardship, we're here to help.

Please enter the relevant details below. Once you have submitted your request, our dedicated team will review your request and contact you with a response within 3 – 5 business days.

If you'd prefer to communicate with us in a particular way, or you're impacted by an impairment, disability or health condition and require extra support please let us know by indicating below:

If you've indicated above that you’d like to receive extra support, please give a brief explanation of how we can best support you with this?

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Your response

1.Is your business open & trading?

2.If you're trading what is your approximate percentage of business turnover now compared to FYE 2020?


3.What is the nature of your business? (e.g. Construction industry, Engineering, Restaurant etc.)

4.If you feel you need assistance, please indicate how long you’ll require this for?

5.How much do you feel the business could afford to pay each month towards your monthly repayment from your current cash flow position, without adversely compromising the business?


6.Have you received any government funding or received financial assistance from any other lenders? If yes, please provide details.

Please note: by submitting this form, you acknowledge that to enable us to progress your request for tailored support, we may need to speak to you to gather further information and we’ll make a record in our internal systems of any information which you provide, within this form or otherwise.

Frequently Asked Questions

Will I be charged a fee or additional interest?

We’ll not charge any fees for providing financial relief. The interest rate we charge will not change, however, it’s important to understand that certain arrangements will result in the total interest you pay increasing because it’s taking longer to make the repayments under the loan. We’ll go through this in more detail when we call and discuss the options available to assist you.

I've already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Please call us on 0330 123 0332 and select option 2

Will I have to pay my next rental?

If you have a payment due within the next few days and are concerned please contact us on the details at the top of the page.

What support can you provide?

A number of tailored support options are available based on your individual circumstances.

We can also provide additional support if you are impacted by any impairment, disability or health condition.

Please contact us on the details at the top of the page so that we can discuss the options available to you.

You may also be able to access support through a range of Government Schemes and we�d encourage you to explore these – details can be found here

Treating customers fairly

Find out more about our commitment to treat our customers fairly and to lend responsibly.

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Customer Security Check

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Need to make a complaint?

All the information you need on our complaints process.

Complaint Process

New Customers
0370 600 6668

Existing Customers
0330 123 0332