Complaints

What can you do if you wish to complain about our services or contact us?

We hope that you will not have cause to complain about our finance products or services but, if you do, please contact us:

  • by writing to us at Complaints, Mann Island Finance, 5 St Paul’s Square, Liverpool, L3 9SJ;
  • by emailing [email protected] (but please bear in mind that email may not be secure, so you should be wary about sending us any unencrypted personal information);
  • by telephoning 0370 600 6668 or 0151 235 8900; or
  • by completing this form.

We will record your complaint and look to resolve it as quickly as we can. If, having received our response to your complaint, you feel that it has not been resolved to your satisfaction, you can contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. Alternatively (or in addition), you may pursue through the matter through the courts.

More detailed information about our complaints procedures can be found:

  • MIF Complaint Procedure, if your complaint is about services we have provided to you as a credit broker – ie, in arranging, or trying to arrange, finance for you; or
  • MIVF Complaints Procedure, if your complaint is about a Mann Island finance product (ie, your agreement is with MI Vehicle Finance Limited), including the way it was sold to you, an issue with your vehicle or our customer service after you took out your agreement.

If you require further information, please contact us by telephoning either of the above numbers or emailing us at [email protected], addressing your correspondence to the Quality Assurance Manager.

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All the information you need on our complaints process.

Complaint Process