What can you do if you wish to complain about our services or contact us?
We hope that you will not have cause to complain about our finance products or services but, if you do, please contact us:
We will record your complaint and look to resolve it as quickly as we can. If, having received our response to your complaint, you feel that it has not been resolved to your satisfaction, you can contact the Financial Ombudsman Service (“FOS” – www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers. Alternatively (or in addition), you may pursue through the matter through the courts.
More detailed information about our complaints procedures can be found:
If you require further information, please contact us by telephoning either of the above numbers or emailing us at [email protected], addressing your correspondence to the Quality Assurance Manager.
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All the information you need on our complaints process.