COVID-19 – Customer Statement

 

09/04/2021

As the UK re-opens following the latest period of lockdown, it is hoped that an economic recovery will take place. However, as a business, we recognise that for some people financial challenges will remain or may arise.

If you are facing financial hardship, please either email [email protected] or call us on 0330 123 0332.

Government support may be available for people whose work has been impacted by Covid-19. For self-employed people, the UK government has announced that there will be a fourth and then fifth and final grant covering February 2021 to April 2021 and then May to September respectively. Employers still have access to the Job Retention Scheme to support staff until the end of September 2021.

https://www.gov.uk/government/publications/self-employment-income-support-scheme-grant-extension

Please click here to apply for a payment deferral

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Complaint Process

New Customers
0370 600 6668

Existing Customers
0330 123 0332