COVID-19 – Customer Statement

 

09/04/2021

As the UK re-opens following the latest period of lockdown, it is hoped that an economic recovery will take place. However, as a business, we recognise that for some people financial challenges will remain or may arise.

If you are facing financial hardship, please either email [email protected] or call us on 0330 123 0332.

Government support may be available for people whose work has been impacted by Covid-19. For self-employed people, the UK government has announced that there will be a fourth and then fifth and final grant covering February 2021 to April 2021 and then May to September respectively. Employers still have access to the Job Retention Scheme to support staff until the end of September 2021.

https://www.gov.uk/government/publications/self-employment-income-support-scheme-grant-extension

Please click here to apply for a payment deferral

Latest Insights

Number Plate Changes

Number Plate Changes

3 minutes

As of September 2021, a new standard of number plates will be introduced. It will be sturdier, more resilient material able to handle more damage, more bending, abrasion, impact, and thermal change, and will also show up clearer on Automatic Number Plate Recognition (ANPR) cameras on UK roads.

Find out more

Green cards will no longer be required for EU driving

Green cards will no longer be required for EU driving

2 minutes

Many people will struggle to recall the days when driving in Europe required UK drivers to carry an internationally recognised ‘Green Card’ to prove they held a minimum of third party insurance. However, with Brexit, the need for one returned.

Find out more

The Outlook for Clean Air Zones

The Outlook for Clean Air Zones

3 minutes

Having been paused during the pandemic, Clear Air Zones (CAZs) are starting to be introduced across cities in the UK. A Clean Air Zone is defined as an area where targeted action is taken to improve air quality and is designed to encourage people and businesses to move towards less polluting methods of transport.

Find out more

Treating customers fairly

Find out more about our commitment to treat our customers fairly and to lend responsibly.

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Customer Security Check

Carry out a security check quickly and securely by completing our online form.

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Need to make a complaint?

All the information you need on our complaints process.

Complaint Process

New Customers
0370 600 6668

Existing Customers
0330 123 0332