COVID-19 – Customer Statement

 

Support for customers affected by coronavirus (Covid-19)

Sadly, even though lock-down conditions have largely been lifted, coronavirus continues to affect people right across the UK. Many will naturally be concerned about the broader economic impact of coronavirus on their finances. If your finance is with Mann Island Finance, we may be able to help ‘lighten your load’ as we have done for very many people in a similar situation; you are not alone. We are doing everything we can to support all of our customers and while, like many organisations, much of our workforce continues to work from home, our service levels have been impressively resilient and our care levels are very high.

As a business, we are working to the latest ‘Temporary Guidance’ published by the industry regulator, the Financial Conduct Authority (FCA), which came into force on 17 July 2020 .

If you are having temporary difficulties meeting your motor finance payments with us due to coronavirus, you can apply for a 3-month payment deferral up until 31 October 2020. If you have already taken a payment deferral, and are still in temporary financial difficulty due to coronavirus, you can apply for another 3-month deferral up until 31 October 2020.

It is important to point out that a payment deferral due to coronavirus does not alter the fact that the payments under your agreement will still need to be paid and interest will continue to build during a deferral, so you will need to pay back more later. Many of our customers have continued to repay some of their monthly repayments, or re-start repayments when it became affordable to minimise the interest accruing. In all cases, out best guidance is for you to discuss the choices available with us to ensure that together we identify the most appropriate support approach to suit your requirements.

We have agreed a very simple process to access this – just complete the online form below. We will call you back as soon as possible to discuss the options and provide you with any necessary documents for you to read, sign and return.

Please note the quickest way to ask for a payment deferral is through the online form. However, if you do feel that you need to contact us for additional support, please either email [email protected] or call us on 0330 123 0332.

Please be assured that we are doing our best to help customers as quickly as possible, but our customer service team  are exceptionally busy at the moment so could we ask that you bear with us as we work though the enquiries we receive.

You also may be able to access support through a range of Government schemes and we would encourage you to explore these – details can be found at the following website:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses

https://www.gov.uk/government/publications/support-for-those-affected-by-covid-19/support-for-those-affected-by-covid-19

Please click here to apply for a payment deferral

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