Private Customer Questionnaire

If you are concerned about meeting your monthly repayments when you finish your COVID-19 reduced payment arrangement, please complete this short questionnaire and press submit at the bottom of the page. We will then call you over the next 3-5 business days to discuss what we can do to help.

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Your response

1.Have you been furloughed from your job?

2.Have you been made unemployed?

3.What was your monthly income after tax before COVID-19 and what is it now?

Net Income after Tax

Before COVID-19


4.How much do you feel you could afford to pay each month towards your monthly repayment without causing you, or your family undue financial difficulty?


5.Is there a secondary household income (e.g. from a husband, wife, partner) which is helping to support household expenses?

6.Have you taken this income into account when answering question 4 above?

7.If you feel you need a further reduced payment period, please provide a brief explanation why

Frequently Asked Questions

How long will it take to process my request?

We will look to contact you within 3-5 business days of receipt of your submitted questionnaire.

Will I be charged a fee or additional interest?

We will not charge any fees for providing financial relief. The interest rate we charge will not change,  however, it is important to understand that certain arrangements will result in the total interest you pay increasing because it is taking longer to make the repayments under the loan. We will go through this in more detail when we call and discuss the options available to assist you.

I have already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Please call us on 0370 600 6668

For advice and resources to assist you in managing your money during the Coronavirus pandemic, please visit:

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