Business Customer Questionnaire

If you are concerned about meeting your monthly repayments when you finish your COVID-19 reduced payment arrangement, please complete this short questionnaire and press submit at the bottom of the page. We will then call you over the next 3-5 business days to discuss what we can do to help.

Please answer all questions below and then press 'SUBMIT' at the bottom of the page.

Your response

1.What is the nature of your business? (e.g. Construction industry, Engineering, Restaurant etc.)

2.Is your business open & trading?

3.If you are trading what is your approximate percentage of business turnover now compared to pre COVID-19?


4.If you are not trading, when do you anticipate your business will re-open and commence trading again?

5.How much do you feel the business could afford to pay each month towards your monthly repayment from your current cash flow position, without adversely compromising the business?


6.Given what you know now, can you estimate when you think that the business will be able to trade at pre COVID-19 levels again? (We recognise this may be difficult and is only an estimate)

Frequently Asked Questions

How long will it take to process my request?

We will look to contact you within 3-5 business days of receipt of your submitted questionnaire.

Will I be charged a fee or additional interest?

We will not charge any fees for providing financial relief. The interest rate we charge will not change, however, it is important to understand that certain arrangements will result in the total interest you pay increasing because it will take longer to make the repayments under the loan. We will go through this in more detail when we call and discuss the options available to assist you.

I have already missed a repayment after my reduced repayment arrangement has come to an end. What should I do?

Please call us on 0370 600 6668

You also may be able to access support through a range of Government schemes and we would encourage you to explore these – details can be found here.

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